Frequently Asked Questions
Everything you need to know about shopping with ERABYDJZINHLE.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within major urban areas. For outlying areas, please allow up to 7 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition with tags attached. Please note that for hygiene reasons, earrings and certain accessories cannot be returned unless they are defective.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your dimensions to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), as well as secure instant EFT options and popular buy-now-pay-later services available at checkout.
Do you offer international shipping?
Currently, we primary ship within South Africa. However, we are working on expanding our logistics to reach our global fans soon. Stay tuned to our social media for updates on international availability.
How should I care for my ERA accessories and apparel?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label. For jewelry, avoid contact with perfumes, lotions, and water to prevent tarnishing.